Are your products made in the USA?

All of our component materials are sourced in the United States and manufacturing is in the Midwest and Eastern U.S.

What are your quality and safety standards?

Every product is guaranteed BPA-, lead-, phthalate- free and CPSIA (Consumer Product Safety Improvement Act) certified. Additionally, for our food-related products, materials have been FDA approved to provide the highest level of assurance for your family and ours. Our manufacturers also follow strict health, safety, and environmental protocols (EPA and OSHA) to ensure product safety, certifications, and FDA approvals (if applicable).

Do you have an Environmental Policy?

We are formalizing a more extensive environmental policy; however, in the ‘Our Principles’ statement, you will find a section on sustainability and its importance in our mission. We have included the information below as well.

Additionally, we are a certified Green America business.

The primary driver of our company is to focus on sustainability in EVERY product, process, and activity. We are all ambassadors of this planet. It’s our home and we need to do everything we can to protect it. We strive to seek, partners that share this same belief and alternative methods to reduce our carbon footprint, material waste, and energy usage.

Our products will always be made from recycled (or recycle), environmentally friendly materials using manufacturing methods that ensure minimal impact on the environment, air quality and noise levels, and recycling of waste materials, wherever possible.

We seek the best manufacturing partners and suppliers as close in proximity as possible to increase efficiencies and lower transportation and natural resource costs.

We choose and encourage the use of ground shipping whenever possible as express air freight can use six times more energy than ground shipping. We manage shipping as efficiently as possible with our suppliers and our customers by bulk shipping, minimizing the frequency of shipments, and avoiding expedited air methods whenever possible.

Why is my POWCH! leaking?

If any leaking occurs, please check that both the nozzle cap and closure cap are aligned with the base and screwed on tight.  If either cap is screwed on lopsided and the threads don’t line up, leaking can occur.

Please contact customercare@koecolife.com if your POWCH! continues to leak so we can refund or exchange the item (if within the 60-day money back guarantee).

What is your Return Policy?

100% MONEY BACK GUARANTEE – Return within 60 days of the shipment date, if you’re not completely satisfied with The POWCH!, for a full refund or exchange (you pay return shipping only).